We want you to be satisfied with us: You have received an item, but it does not meet your expectations. You would rather exchange. No problem, you can return items purchased from Dudra East Online Store within 14 days, for a refund of the original payment method, without any reason, to the following address:

Contact

Dudra-East Leather Crafts
Büterhof 4 
44805 Bochum
Germany

Tel.:    +49 (0)234 230 063
           +49 (0)234 260 050

Fax:    +49 (0)234 236 199

Email:  info@dudraeast.com

Please note: The product must be unworn, in original condition, with intact labels and in the original packaging. A proof of purchase is required. Shipping costs are not refundable. Please also note the return instruction under the following paragraph 2.

Items purchased at retail Shops can not be accepted in this online store for an exchange. Please contact the respective Retailer.

We want to optimize our quality constantly and service. It will be a great help if you explain briefly why you came to this decision.

Right of withdrawal / Cancellation

You have the right to revoke your contract within 14 days without giving reasons in written. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken the last goods / goods in possession. In order to exercise your right of withdrawal, you must inform us about your decision by means of a clear statement (e.g. by letter, fax or e-mail) to revoke this contract. The revocation declaration can also be made by returning the goods without additional explanation within the stated period of revocation.

The return of the goods or revocation must be addressed to us. To comply with the withdrawal period, it is sufficient that you send us the notice of the exercise of the right of withdrawal to us or the goods to us.

For your revocation of your decision, you can also use the attached model revocation form. The revocation can also be made informally by a simple explanation to us.

The address for revocation or the return of the goods:

Contact

Dudra-East Leather Crafts
Büterhof 4 
44805 Bochum
Germany

Tel.:    +49 (0)234 230 063
           +49 (0)234 260 050

Fax:    +49 (0)234 236 199

Email:  info@dudraeast.com

Consequences of the cancellation

After receiving the goods, we will transfer the purchase price within 14 days to the account from which we were paid, unless we agreed otherwise with you. You will be never charged for this repayment fees.

Please do not forget to mention your customer number / order number and IBAN.

A proof of purchase is required. Shipping costs are not refundable.

You must return or hand over the goods to us immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract:

Contact

Dudra-East Leather Crafts
Büterhof 4 
44805 Bochum
Germany

Tel.:    +49 (0)234 230 063
           +49 (0)234 260 050

Fax:    +49 (0)234 236 199

Email:  info@dudraeast.com

The cancellation period is respected if you send the goods before the expiry of a period of 14 days. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functioning of the goods.