General Terms and conditions of use

Responsible:

Humaira Hussain | Dudra East

Büterhof  4 
D-44805 Bochum 

Tel.: +49 (0)234 - 230063
Tel.: +49 (0)234 - 260050 
Fax: +49 (0)234 - 236199

E-Mail: info@dudraeast.com

Scope of application

Dudra East Online Store is exclusively oriented to consumers. The following terms and conditions apply, for all orders via our online shop. A consumer is any natural person who enters into a legal transaction for purposes that can be attributed to neither their independent nor their professional occupational activity. Entrepreneur is a natural, legal person or partnership with legal capacity who, in the course of entering into a legal transaction, acts in the exercise of his commercial or independent professional activity.

Contractual partner / Conclusion of contract

The purchase agreement is made with Dudra East.

We make a binding offer to the contract for our articles through offering our products via on-line shop. You can initially put the products into the shopping cart without any obligation and correct your entries before sending your binding order. Please use the corrective aids provided and explained in the ordering process. By clicking on the order button, you make the contract. Immediately after sending your order you will receive a confirmation by e-mail.

Contract language, contract text storage

Languages ​​for the conclusion of the contract are German and English.

We save the contract text and send you the order data and our terms and conditions by e-mail. For security reasons, the text of the contract is no longer accessible via the internet.

Terms of delivery

In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.

We deliver by parcel delivery, as a collector, please make an appointment in advance with concerned parcel service!

Payment

In our shop you can basically use the following payment methods:

Advance payment

Please encash 4% discount for all items in advance. Deduct 4% of the purchase price and pay the rest to the following account:

IBAN: DE18 4305 0001 0047 4007 59 Swift Code: WELADED1BOC, Sparkasse Bochum.

Please do not forget to mention the order ID + article number + colour when transferring. Immediately after receipt of the amount, the goods will be sent to the address specified by you. You will be informed immediatelyIf the item is not available.

Cash on delivery

You pay the purchase price directly to the parcel delivery service. You have to pay plus €5 as costs.

Credit card

By submitting the order you also give us your credit card details.

After your legitimacy as a legitimate cardholder, we request your credit card issuer immediately after the order to initiate the payment transaction. The payment transaction will be automatically performed by the credit card company and charged to your account.

By Sofortüberweisung

Sofortüberweisung has some advantages for you: It is not only free of charge, you can also make a bank transfer after completing the order, without having to switch to the page of your bank and without having to enter any data for your order. You also do not have to wait long for your consignment; Depending on the creditworthiness of the buyer, the dispatch of goods in stock can be arranged immediately or within two working days. Thanks to a security concept, instant bank transfer is one of the safest payment methods today.

The security concept also includes an insurance policy. The buyer is with up to 5,000 euros per individual case, d. H. per transaction, insured.

By Paypal

PayPal's payment is free for you, we take over all fees for you.

With PayPal, you can also pay via GiroPay, EC, MasterCard and VISA. During the ordering process, you will be briefly redirected to the PayPal site. Here you can log in and initiate your payment to us.

Reservation of proprietary rights

The goods remain our property until full payment.

Transport damage

Please contact the parcel delivery service immediately and contact us immediately, if the goods are delivered with obvious damage in transit. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights, but they help us assert our claims against the carrier or the transport insurance.

Dimensions and weights

The weights and measures of our leather goods made of pure natural leather are approximate weights and dimensions. The weight of the leather changed from breed to breed, animal to animal and lot to lot, especially because we do not split the leather.

Because we do every step by manually: cutting, sharpening, folding, binding and sewing. Something can slip despite utmost care. Similar is with the colouring. Your bag may look a little different as at your screen. Changes to our products through suggestions for improvement are reserved.

Warranty and Guarantees

Unless explicitly agreed otherwise below, the statutory warranty rights apply.

For used goods applies: if the defect occurs after one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year from delivery of the goods can be asserted within the statutory limitation period of two years from the delivery of the goods.

The above limitations and time limit reductions do not apply to claims for damages caused by us, our legal representatives or vicarious agents:

In case of injury to life, body or health, in case of intentional or grossly negligent breach of duty as well as malice, in the case of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) as part of a guarantee promise, as far as agreed or as far as the scope of application of the Product Liability Act is opened.

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

Customer service: For questions, complaints and advises you can contact our customer service on weekdays from 8:00 am to 5:00 pm by phone +49 (0) 234 230 063 respectively +49 (0) 234 260050 or by fax at any time: +49 (0) 234 236 199 and e-mail: info@dudraeast.com.

Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents.

In case of injury to life, body or health, in case of intentional or grossly negligent breach of duty, with guarantee promise, as far as agreed, or as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract and (contractual) obligations by ordinary negligence of us, our legal representatives or vicarious agents, the liability shall be limited to the amount foreseeable at the time the contract was concluded Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

Code of Conduct

We have submitted to the following codes of conduct:

Trusted Shops

Trusted Shop Quality Criteria. Please click here.

Dispute resolution

The European Commission provides an online dispute resolution (OS) platform, available here. We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Revocation / Return / Cancellation Consequences

Find detailed information at: Return and Exchange.